Account FAQs
Updated Oct 14, 20262 min read
We’ve collected the most common account questions here. If you can’t find what you’re looking for, write to us in the dashboard via profile menu → Help & Support → New ticket.
Finding your way around
Where is the profile menu?
Click your name at the bottom left; the menu opens upwards. Settings, Billing, Setup service, Invite & Earn and Help & Support are there. See dashboard tour.
Where are my site’s settings?
Websites at the bottom left → Manage on the site card. Design, categories, menu, SEO, ads and team are there. See site management menu.
Sign-in and security
I forgot my password, what should I do?
Click Forgot password on the sign-in screen. A password reset link is sent to your email; it’s valid for a short time.
Should I sign in with Google or email?
Both open the same account. If you signed up with Google you can keep signing in with Google without setting a password.
Can I change my email address?
No. Your account and news sites are matched to this address. You can create an account with the new address and invite it from your site’s Team page.
Sites and payments
How many sites can I manage with one account?
There’s no limit. Billing is per site and you reach all your sites with one sign-in. Details: managing several sites.
Where can I download my invoice?
Profile menu → Billing → Billing history or Site subscriptions → Manage cards & invoices.
Can you set up my site for me?
Yes. With the setup service our team sets up your site within 3 business days. It’s free with a Pro yearly plan and a one-time $61 with Starter or a monthly Pro plan.
What happens if I cancel my subscription?
Cancellation takes effect at the end of the period; the site stays live until then. When the period ends the site is suspended, and if you don’t resubscribe within the stated time it’s deleted permanently. You can export your content before cancelling.
Deleting your account
You can request account deletion through Help & Support. Before deletion, cancel your active subscriptions and export any content you need; deleted data can’t be restored.
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