# Account FAQs

> The most common questions about sign-in problems, deleting your account, multiple sites, invoices and where menus are.

*Help Center / Account, billing and support · Updated: 2026-10-14 · 2 min read*

We’ve collected the most common account questions here. If you can’t find what you’re looking for, write to us in the dashboard via profile menu → **Help & Support → New ticket**.

## Finding your way around

- **Where is the profile menu?:** Click your name at the bottom left; the menu opens upwards. Settings, Billing, Setup service, Invite & Earn and Help & Support are there. See [dashboard tour](https://ulakom.com/md/en/help/getting-started/panel-tour.md).
- **Where are my site’s settings?:** **Websites** at the bottom left → **Manage** on the site card. Design, categories, menu, SEO, ads and team are there. See [site management menu](https://ulakom.com/md/en/help/getting-started/site-menu.md).

## Sign-in and security

- **I forgot my password, what should I do?:** Click **Forgot password** on the sign-in screen. A password reset link is sent to your email; it’s valid for a short time.
- **Should I sign in with Google or email?:** Both open the same account. If you signed up with Google you can keep signing in with Google without setting a password.
- **Can I change my email address?:** No. Your account and news sites are matched to this address. You can create an account with the new address and invite it from your site’s **Team** page.

## Sites and payments

- **How many sites can I manage with one account?:** There’s no limit. Billing is per site and you reach all your sites with one sign-in. Details: [managing several sites](https://ulakom.com/md/en/help/sites/multi-site.md).
- **Where can I download my invoice?:** Profile menu → **Billing → Billing history** or **Site subscriptions → Manage cards & invoices**.
- **Can you set up my site for me?:** Yes. With the [setup service](https://ulakom.com/md/en/help/sites/setup-service.md) our team sets up your site within 3 business days. It’s free with a Pro yearly plan and a one-time $61 with Starter or a monthly Pro plan.
- **What happens if I cancel my subscription?:** Cancellation takes effect at the end of the period; the site stays live until then. When the period ends the site is suspended, and if you don’t resubscribe within the stated time it’s deleted permanently. You can [export your content](https://ulakom.com/md/en/help/sites/import-export.md) before cancelling.

## Deleting your account

You can request account deletion through **Help & Support**. Before deletion, cancel your active subscriptions and export any content you need; deleted data can’t be restored.

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Source page: https://ulakom.com/en/help/account/account-faqs