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Help Center

Contact support

You've got options. Whether you prefer chat (fastest), email or self-service, we'll point you in the right direction. Chats resolve most issues in a few minutes; email requests are generally answered within 1 business day.

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Create a ticket via email

Prefer not to use chat or still need help? Fill out the form below and our team will follow up via email.

Describe the issue, when it started and what you've tried. You can attach screenshots when you reply to our email.

Frequently asked questions

When can I reach the support team?

Live chat and email are open every weekday. Requests that arrive outside working hours are answered first thing the next business day.

How quickly will I get a reply?

We generally answer email requests within 1 business day. If your site is down, write “Urgent” in the subject and we'll prioritise it.

Who do I talk to about migrating my site?

Our migration team will get back to you from the migration page; just share your current site's address.