Help and support tickets

Your support tickets are on profile menu → Help & Support. Our team replies both by email and on this page.

Creating a new ticket

1. Click New ticket at the top right.
2. Write a Subject and choose a Category: Technical issue, Billing and payment, Domain and DNS, Account, Feature request or Other.
3. Choose the Priority (Low, Normal, High) and the Related site if any.
4. In Description, write step by step what you were trying to do, what happened and the error you saw. Adding a screenshot speeds things up.
5. Click Send ticket. Your ticket number (#…) is shown and you’re notified by email too.

Following tickets

• Tabs: Pending, Answered, Resolved, All. Search with Search subject, number or message.
• Click a ticket to open the conversation; reply in the Write your reply… box (Ctrl + Enter sends it).
• Attach file: Up to 5 files, 10 MB each (image, PDF, text, CSV, JSON, ZIP).
• Close the ticket with Resolved; writing again reopens it. A ticket closed with Close can’t be replied to.
• When a ticket is resolved you can rate the support with stars.

Support plans

Users without a plan get Standard support: tickets are answered in order. For faster replies and phone support, open the Technical support plans window with Manage plan at the top of the page:

• Plus: Priority ticket handling, 1-hour first-response target, a dedicated WhatsApp account manager.
• Max: Priority support, phone calls and a voice support line, dedicated WhatsApp representatives.

Plans can be monthly or yearly (2 months free); current prices are shown in the window. If payment fails, plan benefits stop immediately and return once paid.