# Help and support tickets

> Create a support ticket, follow replies and attach files; learn the difference between standard support and paid support plans.

*Help Center / Account, billing and support · Updated: 2026-10-14 · 3 min read*

- **Available to:** All users
- **Plans:** All plans

Your support tickets are on profile menu → **Help & Support**. Our team replies both by email and on this page.

## Creating a new ticket

1. Click **New ticket** at the top right.
2. Write a **Subject** and choose a **Category**: Technical issue, Billing and payment, Domain and DNS, Account, Feature request or Other.
3. Choose the **Priority** (Low, Normal, High) and the **Related site** if any.
4. In **Description**, write step by step what you were trying to do, what happened and the error you saw. Adding a screenshot speeds things up.
5. Click **Send ticket**. Your ticket number (#…) is shown and you’re notified by email too.

## Following tickets

- **Tabs:** Pending, Answered, Resolved, All. Search with **Search subject, number or message**.
- Click a ticket to open the conversation; reply in the **Write your reply…** box (Ctrl + Enter sends it).
- **Attach file:** Up to 5 files, 10 MB each (image, PDF, text, CSV, JSON, ZIP).
- Close the ticket with **Resolved**; writing again reopens it. A ticket closed with **Close** can’t be replied to.
- When a ticket is resolved you can rate the support with stars.

## Support plans

Users without a plan get **Standard support**: tickets are answered in order. For faster replies and phone support, open the **Technical support plans** window with **Manage plan** at the top of the page:

- **Plus:** Priority ticket handling, 1-hour first-response target, a dedicated WhatsApp account manager.
- **Max:** Priority support, phone calls and a voice support line, dedicated WhatsApp representatives.

Plans can be monthly or yearly (2 months free); current prices are shown in the window. If payment fails, plan benefits stop immediately and return once paid.

> **Tip:** For common questions, search this help center first. If you’re outside the dashboard, you can also use the [support form](https://ulakom.com/md/en/help/contact.md).

## Related articles

- [Account FAQs](https://ulakom.com/md/en/help/account/account-faqs.md)
- [Setup service: let us set up your site](https://ulakom.com/md/en/help/sites/setup-service.md)
- [Plans and site subscriptions](https://ulakom.com/md/en/help/account/plans-billing.md)

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Source page: https://ulakom.com/en/help/account/support