# Plans and site subscriptions

> How per-site subscriptions work, Starter vs Pro, changing plans, cancelling, payment problems and the Billing page.

*Help Center / Account, billing and support · Updated: 2026-10-14 · 5 min read*

- **Available to:** Site admins
- **Plans:** All plans

Ulakom has two separate payments: your news sites’ **subscriptions** and the **credit balance** you use for AI operations ([credits and storage](https://ulakom.com/md/en/help/account/credits-storage.md)).

## The Billing page

Profile menu → **Billing**. Tabs: **Overview** (credit balance and recent transactions), **Site subscriptions**, **Cost calculator**, **Payment methods** (cards stored with Stripe, **+ Add card**) and **Billing history** (receipts).

## Per-site subscriptions

Each site is billed on its own plan as a monthly or yearly subscription. With yearly billing you pay for 10 months instead of 12 (2 months free) and the [setup service](https://ulakom.com/md/en/help/sites/setup-service.md) is included. Current prices are on the [pricing page](https://ulakom.com/md/en/pricing.md).

|  | Starter | Pro |
| --- | --- | --- |
| Unlimited stories | Yes | Yes |
| Monthly page views (reset every month) | 250,000 | 1 million |
| Extra page views | 10,000 views = 0.10 credits | 10,000 views = 0.10 credits |
| Custom domain | Yes | Yes |
| AI-powered bots and chat-to-news | Yes | Yes |
| Advanced analytics dashboard | Yes | Yes |
| Remove the news software link in the footer | No | Yes |
| Branded web push notifications | No | Yes |
| MCP and API support | No | Yes |
| Business email | No | Yes |

## Changing plans

1. Go to profile menu → **Billing → Site subscriptions** (or **Websites → Manage → Subscription**) and click **Change plan** next to the site.
2. Choose the new plan and billing period, and the card to pay with.
3. Check the amount due now and the new renewal date on the summary screen, then click **Confirm and Pay**.

The unused part of the current period is credited to the new plan pro rata, and the difference is charged to the chosen card right away.

## Cancelling a subscription

- **Cancel subscription** takes effect at the end of the period; the site stays live until then and the remaining time isn’t refunded.
- When the period ends the site is suspended (content isn’t deleted). If you don’t resubscribe within the stated number of days, the site and all its data are deleted permanently.
- Before the period ends you can continue without interruption with **Undo cancellation**.
- When you cancel we ask why; depending on the reason we may offer options such as switching to yearly, downgrading or free setup help.

## If a payment fails

If the latest payment fails you’re warned in the dashboard and by email. If the payment method isn’t updated, the site is first **suspended**, then deleted permanently after the warnings. A newly created site whose payment isn’t completed within 72 hours is deleted. Update your card in **Manage cards & invoices** or the **Payment methods** tab.

> **Tip:** Card details go straight to Stripe; the full card number and CVC are never stored on our servers.

## Related articles

- [Credit balance, auto top-up and storage](https://ulakom.com/md/en/help/account/credits-storage.md)
- [Setup service: let us set up your site](https://ulakom.com/md/en/help/sites/setup-service.md)
- [Account FAQs](https://ulakom.com/md/en/help/account/account-faqs.md)

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Source page: https://ulakom.com/en/help/account/plans-billing